Can a customer service agent resolve your problem?
Five questions to check what the agent can do when a case gets complicated.
Evidence-based AI decisions for operators.
Evidence. Judgment. A useful next step.
We traced an AI-discovered security flaw, then built a lab to test the update process. Every health check passed while one of six copies still ran the old software.
See what the lab foundFollow-up experiment: 60 green checks. One old copy your test never reached.
Research-based guides to resolution, controls and reliable data.
Five questions to check what the agent can do when a case gets complicated.
A guide to identity, permissions, approvals and the evidence your team can review.
Design data access, retrieval and action so teams can verify the result.
Compare models for coding and everyday work, with pricing and a cost calculator.
Check whether crawlers can reach your pages and where AI systems cite your work.
Build a record of what the agent did and how your team verified the outcome.

Choose one task. Set the checks. Decide what deserves to scale.
Explore the free Playbook135 pages · Completed exampleFree guide with newsletter signup. Unsubscribe any time.
Start with the work, set decision rules, then check readiness. These excerpts are from the full Playbook.
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Pick a task your team already does. Decide what should improve, how the work should change and which information you can trust.
See a completed pilot planQuestions from page 6 · The Digital Operating System
Decide who checks the work, what AI may do and when someone must step in. Give it more freedom when those controls are ready.
Read the nine decision rulesRules from page 11 · Decision rules
Name an owner, choose one measure and set a review date. At the review, decide whether to expand the pilot, change it or stop.
“Scale only what produced inspected before/after value.”
Check your pilot’s readinessReadiness test from page 41 · Quoted rule from page 11
I want this publication to help you make sound decisions about AI. In our lead investigation, we traced a security fix, built a six-copy lab and published the commands and results. You can inspect the evidence and judge the conclusions yourself.
Ehab Al Dissi
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